Refund and Cancellation Policy

Point of Legal Contract Creation

When you place an order via the website to purchase services from, or to have goods fitted by, TopFit Towbars, this constitutes an “offer”.

TopFit Towbars will send you an e-mail confirming receipt of your order and containing the details of it (the “Order Confirmation”). This constitutes the “acceptance”, irrespective of whether any payment that has been taken previously by TopFit Towbars.

In the event that TopFit Towbars does not accept your offer and/or does not issue an Order Confirmation to you, TopFit Towbars shall make a full refund of any payments made by you as part of the ordering process.

These terms are the only terms upon which TopFit Towbars will contract with you for the purchase of its services through its website, They shall govern the contract to the entire exclusion of all other terms or conditions.

TopFit Towbars retains the right to refuse to accept your order solely at its discretion. If there is concern that there is an attempt to place an order dishonestly, fraudulently, by impersonating someone else or by attempting to use payment details which have been stolen, we will make additional checks and if appropriate involve external authorities.  We reserve the right to refuse to serve any one without further explanation.

Mobile Bookings

TopFit Towbars provides a mobile fitting service for all products sold on our website. Order of any product is classed as a Mobile Booking contract.

The fitting of a towbar to your vehicle will be subject to a visual inspection of your vehicle prior to the work starting. This is to ensure you have selected the correct part specifications for your vehicle.  If at any point during the fitting it becomes apparent that further parts, or work are required our fitters will advise you before proceeding further.  At this point you are free to request that no further work is carried out. In this situation you would only be liable for our costs incurred by us, the remaining balance would be refunded to your card used for purchase.

Cancellation of Work

You have the right to cancel your order within 14 days from the point at which we accept your order. However, where you ask us to commence with fitting of your order within this period you agree to waive the right of cancellation.

There will be no charge provided no costs have been incurred. Where costs have been incurred you will only pay for the work completed or the cost incurred. Where you cancel your order within 7 days of your installation date the parts for your installation will have already been ordered from our suppliers, as such a 20% restocking fee would be discounted from any refund.

Payment for costs incurred will be required at the time of cancellation. Deposits will be refunded only if no costs have been incurred.

If you have paid by credit card, a 2% refund charge will be applied.

Refunds

Subject to your statutory rights (which shall not be affected by this provision), it is not possible to offer refunds after purchase for any parts that have been used on your car. If you believe that a towbar or electric relay that we have fitted is faulty, we will offer you the option of purchasing a replacement while the original part is sent to the manufacturer for analysis. If the manufacturer confirms that the product is faulty the cost of your replacement purchase will be refunded. We do however offer extensive guarantees on our work and parts.

Cancellation / Movement of Online Bookings and Purchases

Appointments can be rescheduled to an alternative date (subject to availability) provided one clear working day is allowed between rescheduling and the original appointment (e.g. appointments for Thursday can be rescheduled up to midnight on Tuesday).

You have the right to cancel any online purchase or booking of services without charge by giving written notice prior to the day of service, unless TopFit Towbars has, with your consent, commenced the performance of the services and incurred cost.  Bookings paid for by credit card will be subject to a 2% refund fee.

When you have paid in advance for any services from TopFit Towbars and you are not available at the scheduled appointment without making an appropriate cancellation or alternative arrangement with TopFit Towbars, TopFit Towbars shall be entitled to retain fifty percent (50%) of the relevant advance payment and TopFit Towbars shall refund to you the remaining fifty percent (50%) of such advance payment.

Request a Refund

To request a refund within 14 days of your purchase follow the steps below:

  1. Go to:Contact Us
  2. Enter Refund Request in the subject
  3. In the message section include details of the order this refund request relates to.
  4. If you want a refund for a part of the order, please name the products you want a refund for.
  5. In the message section please give us extra information about the reasons for the refund request.
  6. Once you submit the form you will receive an auto response from us. That just lets you know we’ve got your request.
  7. Once we’ve had a chance to review your request we will be in touch confirming the refund has been processed.